Bingo! Privacy Policy

Effective date: October 1, 2026 Published: September 23, 2026 Last updated: September 23, 2026

This policy was published on September 23, 2026 and takes effect on October 1, 2026. It is being made available in advance so that you can read it before it applies.

The short version

This box summarizes the policy. It does not replace it. If this box and the full policy differ, the full policy controls.

• We collect what we need to arrange safe pet care. That includes account and contact details, Pet profiles and care instructions, service locations, payment records, and, for Bingo Sitters, identity, tax, insurance, and background-check information.
• Bingo has two roles. For the Bingo marketplace and your own Bingo account, Bingo decides how your information is used. For records a Business Subscriber keeps about its own clients and staff, Bingo handles that information on the Business’s behalf and follows the Business’s instructions.
• GPS runs only during active care. Location tracking starts at clock-in or service start and stops at clock-out, with a visible indicator. It is never sold and never used for advertising.
• Private details stay private until care is confirmed. Exact addresses, entry instructions, lockbox and alarm codes, contact details, and private medical information are shared only with the assigned, confirmed Appointment Team — the primary Provider and any additional Providers or trainees formally assigned to that Booking. Access begins when the Booking is confirmed and ends when the Booking ends or the person is unassigned.
• We do not sell personal information for money. We do use Google and Meta advertising tools and analytics on parts of the Platform. Some state laws call that “selling” or “sharing.” You can opt out through “Your Privacy Choices,” and we honor Global Privacy Control (GPC) signals.
• AI helps, but people decide. AI never makes final safety, deactivation, medical, or legal decisions on its own, and outside AI providers may not train their models on your data.
• We may use some information to improve Bingo’s own AI. We may use limited Platform information to train and improve Bingo’s own models for matching, safety, fraud detection, and support. We never use a Business Subscriber’s records, home access codes, payment details, government ID numbers, background-check reports, or veterinary and medical details for that. See Section 4.3.
• You have privacy rights wherever you live in the US. You can ask to know, access, correct, delete, or port your information, and opt out of certain uses. Use our form at https://bingopetcare.app/privacy-request or email privacy@bingopetcare.app.
• Bingo is for adults. You must be at least 18 (or the age of majority where you live) to hold an account.

1. Who this policy covers and Bingo’s two roles

This Privacy Policy explains how Bingo! LLC (“Bingo,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through our website at https://bingopetcare.app, any Bingo mobile applications, and related services (together, the “Platform”).

It covers everyone who uses or interacts with the Platform, including Clients, Household Members, Bingo Sitters, Business Subscribers and their Business Personnel, Veterinarian Users, and visitors to our website. Capitalized terms not defined here have the meanings given in our Terms of Service.

Bingo operates only in the United States. The Platform is intended for US residents and for Pet Care Services performed at US service locations.

1.1 Information about you: when Bingo is in charge

For most information, Bingo decides why and how the information is used. Privacy laws call this role a “controller” or a “business.” This includes:

• your own Bingo account, profile, and login;
• your Family profile, Pets, and service locations, as a Client;
• Bingo marketplace Requests and Bookings, including the Bingo Route, payments, reviews, and messages;
• Bingo Sitter onboarding, verification, insurance, background checks, payouts, and tax records;
• Business Subscribers’ own account and billing information (the information about the Business as Bingo’s customer);
• website visits, device information, analytics, and advertising data; and
• communications with Bingo support.

This Privacy Policy governs all of that information.

1.2 Information about a Business’s customers and staff: when Bingo works for the Business

Business Subscribers use the Platform as their business software. When a Business Subscriber enters or manages records about its own clients, its own Business Personnel, and its own operations, the Business decides how that information is used. In that role, Bingo acts as the Business’s service provider (sometimes called a “processor”). Examples include:

• a Business’s client list, client notes, pricing, and schedules;
• appointments the Business books, assigns, and performs for its own clients;
• a Business’s internal staff records, timekeeping, clock-in and clock-out records, and payroll calculations; and
• private team conversations inside a Business’s workspace.

For this information:

• The Business Subscriber’s own privacy notice applies, not this policy’s descriptions of Bingo’s purposes. If you are a client or employee of a Business that uses Bingo, please read that Business’s privacy notice and contact the Business directly with privacy requests about the Business’s records.
• Bingo processes the information only to provide the Platform to the Business, under the Data Processing Addendum attached to our Business Subscription Agreement. We do not sell it, do not use it for our own advertising, do not use it to train Bingo’s AI models (Section 4.3.1), and do not combine it with other data except as that Addendum and the law allow.
• We will forward requests. If you send Bingo a privacy request about records a Business controls, we will tell you that and, where appropriate, pass the request to the Business or help the Business respond.

Many people have both kinds of information. For example, a Client who is also a client of a Business Subscriber has a personal Bingo account (covered by this policy) and a client record inside that Business’s workspace (controlled by the Business). Clients own and control their individual Bingo accounts, Pets, Family profiles, and service locations. A Business Subscriber cannot delete, transfer, or take control of a Client’s personal Bingo account. If a Business leaves Bingo, its clients keep their Bingo accounts and may keep using Bingo, keep working with the Business outside Bingo, or both.

1.3 Related documents

This policy works together with our Terms of Service, Independent Sitter Agreement, Business Subscription Agreement and Data Processing Addendum, SMS Terms at https://bingopetcare.app/sms, Cookie & Tracking Notice at https://bingopetcare.app/cookies, and Emergency Veterinary Care Authorization.

2. Information we collect

2.1 What “personal information” means here

“Personal information” means information that identifies, relates to, or can reasonably be linked to a particular person or household. It does not include information that has been de-identified or aggregated so that it can no longer reasonably be linked to anyone.

Pet information. Information about an animal is not, on its own, personal information. But a Pet profile is linked to the people who own or care for that Pet, including their household, address, schedule, and payment account. So we treat Pet information that is linked to a person as personal information and protect it the same way.

2.2 Categories at a glance

The table below lists the categories we collect across the Platform. Categories marked Sensitive receive extra protection, described in Section 8. Not every category applies to every person; Section 2.3 explains what we collect by role.

What we do not collect. We do not collect biometric identifiers (such as fingerprints, face geometry, or voiceprints), and we do not use facial recognition. Ordinary photos are not used to identify anyone biometrically.

2.3 What we collect by role

Clients and Families

• Account and profile: name, email, phone, password, date of birth or age confirmation, profile photo.
• Family profile: household name, Household Members you add, and which Family members may book or authorize care.
• Service locations: each address where care happens, plus access notes, parking, and building details. You may have more than one.
• Home access information: lockbox codes, alarm codes, key arrangements, and entry instructions. These are stored encrypted (see Section 8).
• Monitoring disclosures: the cameras, doorbells, and audio devices at each service location, as our Terms of Service require.
• Pet profiles: everything described under “Pets” below.
• Booking information: services, dates, times, durations, add-ons, preferred and excluded Providers, meet-and-greet records, price approvals, cancellations, and rescheduling.
• Payment information: payment method details handled by our payment processor, plus the limited records Bingo keeps (last 4 digits, card type, expiration, tokens, transactions, tips, refunds).
• Emergency information: emergency contacts, emergency vet spending limits, and emergency veterinary authorizations. These are authorization records only. If a Pet needs emergency care, the clinic bills you directly — Bingo does not charge your payment method for veterinary costs and does not pay clinics, so we hold no record of what a clinic charged you.
• Content and communications: messages, reviews, photos you upload, and support requests.

Household Members and emergency contacts

A Client may list other people on a Family profile or as emergency contacts. For these people we collect only what the Client provides, usually name, relationship, phone, email, and whether that person may authorize care. A Household Member under 18 may be listed as a contact only, has no login, and must be added by a parent or legal guardian (see Section 14).

If you add someone else’s information, you confirm that you have their permission, or are otherwise legally allowed, to give it to us and that you have told them about this policy.

Pets

Pet profiles may include species, breed, age, sex, weight, photos, microchip number, feeding and walking instructions, medications, medical conditions, allergies, behavior, triggers, bite, attack, aggression, or escape history, handling instructions, veterinary clinic details, vaccination records, uploaded documents, care history, and report cards.

A Pet may be linked to more than one Family (a Shared Pet). Every linked Family has equal control over the Pet’s information and over who may access it, and each Family designates a main account holder who makes decisions for that Family. Each linked Family sees the Pet’s shared profile, but each Family’s own household details, service locations, payment methods, and Bookings stay separate. Sharing a Pet profile does not merge Family accounts and does not, by itself, give another Family medical authority over the Pet.

In an emergency, the chain of authority is unchanged. The Family that made the Booking, and that Family’s emergency contacts, come first. Only if they cannot be reached may a Provider turn to a linked Family member the owner expressly authorized to make medical decisions for that Pet. We keep a record of who changes Pet information and of who authorized emergency care.

Bingo Sitters

In addition to account information, we collect:

• Identity and eligibility: legal name, date of birth, address, and identity verification information.
• Background-check information: your authorization, screening status, completion date, eligibility result, and legally permitted report information. Our background-check vendor is Checkr, a consumer reporting agency. A check covers criminal history, the sex-offender registry, identity verification, and, if you offer pet transportation, a driving record. Checkr collects your full Social Security number directly; Bingo never receives or stores your full Social Security number. A background check does not show attentiveness, kindness, communication, experience, or pet-handling skill.
• Household adults, if you board Pets in your home: every adult 18 or older living in your home must also pass a background check. Each of them gives their own separate written disclosure and authorization to Checkr under the federal Fair Credit Reporting Act. Bingo receives only the screening status and permitted results for those adults, never their Social Security numbers.
• Insurance: proof of your required coverage, certificates, add-ons, and coverage dates.
• Transportation documents (if you offer pet transportation): driver’s license, auto insurance, vehicle registration, and permits.
• Home boarding and daycare documents (if you offer them): licenses, permits, zoning approvals, the approved boarding address, disclosures about people and animals living there, containment details, and your emergency and evacuation plan.
• Tax and payout information: W-9, TIN, and payout account details (handled by our payment processor). We collect these only because Bingo pays you directly for marketplace work. If you also work for a Business Subscriber, that Business collects its own tax paperwork from you; Bingo does not receive it.
• Profile and business information: business name, service descriptions, rates, cancellation policy, service area, availability, qualifications, training completions, and photos.
• Service records: Booking history, clock-in and clock-out records, GPS during active services (Section 5), report cards, and incident reports.
• Performance and safety records: reviews, private feedback, response history, cancellations after acceptance, and account actions and appeals.

Business Personnel

Business Personnel are the owners, managers, employees, business-affiliated contractors, subcontractors, and trainees of a Business Subscriber. For Business Personnel we collect:

• Account information (controlled by Bingo): name, email, phone, password, and the roles and permissions a person holds.
• Workspace records (controlled by the Business; see Section 1.2): the information the Business enters or generates about you, such as your role, pay rates, schedules, appointment assignments, clock-in and clock-out records, GPS during active services, work-time records, payroll calculations, training assignments, documents the Business requires, and team messages.

Bingo does not run background checks on Business Personnel. Bingo screens Bingo Sitters before marketplace work (Section 2.4), but screening Business Personnel is the Business Subscriber’s responsibility. Each Business is also responsible for giving its own workforce any privacy notice the law requires, and for collecting its own workers’ tax paperwork.

Veterinarian Users

For Veterinarian Users we collect account and contact information, practice or clinic details, license information we ask you to provide for verification, and records of which Pet information owners have shared with you. See Section 16.

Website and app visitors

When you visit our website or open our apps, even without an account, we and our analytics and advertising partners collect device and usage data through cookies, pixels, and software development kits (SDKs), as described in Section 7 and our Cookie & Tracking Notice. If you contact us, join a waitlist, or submit a form, we collect what you provide.

2.4 Who is screened, and who is not

Bingo Sitters are screened. Before a Bingo Sitter’s first marketplace Booking, Bingo requires a background check run by Checkr, a consumer reporting agency, with the Sitter’s own written authorization under the federal Fair Credit Reporting Act. Checks are re-run every 12 months. For a Sitter who boards Pets in their own home, every adult 18 or older living in that home must also pass a check, each giving their own separate authorization. Full Social Security numbers go to Checkr directly and are never received or stored by Bingo. Section 24 of our Terms of Service and Section 4 of the Independent Sitter Agreement describe the process, the offenses that may disqualify someone, and how to dispute a report.

Business Personnel are not screened by Bingo. A Business Subscriber’s owners, managers, employees, contractors and trainees are screened by that Business, if at all. That is the Business’s responsibility, not ours, and we make no representation about it.

A screening is not a character assessment. A background check does not show attentiveness, kindness, communication, experience, or skill with animals, and it does not predict how someone will behave in your home. Meeting a Provider and satisfying yourself that they suit your household and your Pet remains worth doing.

2.5 Signing in with Google

You can create your Bingo account, and sign in, using Sign in with Google. Using it is optional; you can also use an email address and password.

What Google gives us. When you choose Sign in with Google, Google sends us only your basic profile information: your name, your email address, your profile picture if you have one, and the Google account identifier that tells us it is the same account next time you sign in.

What we never receive. We do not ask for, and Google does not give us, access to your Gmail, Google Contacts, Google Calendar, Google Drive, Google Photos, or any other Google service. We cannot read, send, or change anything in your Google account.

What we do with it. We use this information only to create your Bingo account, identify you when you sign in, keep your account secure, and contact you about your account and your Bookings. It is treated exactly like the account information described elsewhere in this policy.

What we do not do with it. Information we receive from Google is never sold or shared, never used for advertising or to build advertising audiences, and never used to train Bingo’s AI models (Section 4.3.1). We do not transfer it to anyone other than the service providers in Section 6.3 who help us operate the Platform, or where Section 6.4 requires disclosure.

How long we keep it. For the life of your account, under the schedule in Section 9.

How to disconnect. You can revoke Bingo’s access at any time in your Google Account under Security → Your connections to third-party apps & services. Revoking access stops future Google sign-ins; it does not by itself delete your Bingo account, and you can still sign in with an email address and password. To delete your account, see Section 11.

3. Where we get information

We collect personal information from these sources:

• You. When you create an account, fill in a profile, book or accept care, upload documents or photos, send messages, leave reviews, pay, contact support, or respond to surveys.
• Other Users. For example:
  • a Client adds a Household Member or an emergency contact;
  • a Client or Family links a Shared Pet;
  • a Provider submits a report card, photos, clock-in records, or private feedback about a Booking;
  • a Client leaves a review of a Provider;
  • a Business Subscriber adds its clients, Business Personnel, and schedules to its workspace; and
  • a Veterinarian User receives records an owner chooses to share.
• Sign in with Google. If you choose to sign in with Google, Google sends us your name, email address, profile picture, and Google account identifier, and nothing else (Section 2.5).
• Vendors and partners. For example:
  • our background-check vendor (a consumer reporting agency) sends us screening status and permitted results;
  • our insurance program administrator sends or confirms coverage status;
  • our payment processor sends transaction, payout, refund, chargeback, and fraud signals;
  • communications vendors send delivery status and opt-out records; and
  • analytics, advertising, and error-monitoring vendors send aggregated or device-level measurement data.
• Automatic collection. Through your device, browser, and app when you use the Platform, including device and usage data, cookies and similar technologies, and, only during active services, GPS location (Section 5).
• Public sources. Where relevant to safety or verification, such as public license or permit lookups for a Sitter’s boarding license.

4. How we use information

4.1 Our purposes

We use personal information to:

1. Provide the Platform. Create and manage accounts, Family profiles, Pet profiles, and service locations; let people with more than one role reach the right dashboards.
2. Arrange and deliver Pet Care Services. Handle Requests and Bookings; run the Bingo Route; share care instructions with the assigned Appointment Team; release access information during the access window; record clock-in, clock-out, and GPS during active services; deliver report cards.
3. Process payments. Collect Client payments, handle charges, retries, backup payment methods, tips, refunds, and chargebacks; pay Bingo Sitters; bill Business Subscribers.
4. Meet tax and accounting obligations. Collect W-9s and TINs from Bingo Sitters we pay directly, issue required tax forms for those payouts, and keep financial records. Business Subscribers handle their own workers’ tax paperwork.
5. Verify and screen. Confirm identity, age, insurance, licenses, permits, and vehicle documents; run background checks on Bingo Sitters with their authorization and follow FCRA procedures (Section 2.4). We do not screen Business Personnel.
6. Keep people and animals safe. Handle emergencies, contact emergency contacts and veterinarians, record emergency veterinary authorizations, investigate incidents, enforce our safety rules, and preserve evidence.
7. Communicate with you. Send confirmations, updates, reminders, arrival and completion notices, payment receipts, security alerts, and support replies. With your separate consent, send marketing.
8. Provide support. Answer questions and resolve disputes. Support runs by email and in-app messaging. Bingo does not offer telephone support and does not record calls.
9. Moderate content. Publish and moderate reviews and responses, handle reports, and support appeals.
10. Prevent fraud and misuse. Detect fake accounts, payment fraud, off-platform circumvention of Bookings, and security threats.
11. Improve and fix the Platform. Monitor performance, diagnose errors (including through our App Health system), test features, and develop new ones, including by training and improving Bingo’s own AI models within the limits in Section 4.3.
12. Measure and advertise. Understand how people find and use Bingo and measure our advertising, as described in Section 7.
13. Comply with law and enforce our terms. Respond to lawful requests, meet legal obligations, and enforce our Terms of Service and other agreements.
14. Create aggregated and de-identified data (Section 4.4).

We collect and use personal information only as reasonably necessary and proportionate to these purposes, and we collect sensitive information only where it is needed for the service you request or where the law requires it.

4.2 The Bingo Route and matching

The Bingo Route is Bingo’s feature that suggests and routes Requests to eligible Providers. To do that, it uses information such as:

• the Client’s preferred and excluded Providers, and past Bookings with a Provider;
• the service, dates, times, and general service area;
• Pet species, number of Pets, and relevant behavioral or medical care needs;
• meet-and-greet requirements;
• a Provider’s service area, travel distance, stated availability, existing Bookings, qualifications, rates, insurance and document status, and response history; and
• whether marketplace routing is allowed for the Request.

The Bingo Route affects which Providers see which Requests and in what order. Declining or not accepting a Request never counts against a Bingo Sitter.

Your right to human review. If you are a Client or Provider and a Bingo Route decision affects your booking access, matching, eligibility, or assignment, you may ask for a person to review it. To ask, use the appeal form in the app, or email privacy@bingopetcare.app if you cannot reach the app. The reviewer:

• understands how the Bingo Route works and has authority to uphold or change the result;
• will explain the main reasons specific to you; and
• will not reveal source code, algorithms, scoring weights, internal thresholds, security or anti-fraud rules, or other Users’ information.

See Section 12.8 for California’s notice about automated decision-making technology.

4.3 How we use artificial intelligence

We use AI-assisted tools for:

• App Health monitoring, technical diagnostics, and repair workflows;
• fraud and safety detection;
• matching and Bingo Route recommendations; and
• helping our team work more efficiently, such as by summarizing support requests.

We set these limits:

• AI alone never makes final safety, deactivation, medical, or legal decisions. A person with authority reviews those decisions. AI-suggested repairs to the Platform are reviewed before they are applied.
• Outside AI providers may not train their models on Bingo user data. We require this in our contracts with them. When we send information to an outside AI service, that service may use it only to return a result to Bingo.
• We minimize what AI tools see. We send only the information needed and remove direct identifiers where practical.
• We keep logs and human oversight of AI-assisted processes.

4.3.1 Training and improving Bingo’s own AI models

We may use personal information from the Platform to train and improve Bingo’s own AI models, including large language models. We do this only to make the Platform work better and more safely. Specifically, we may use it to:

• improve matching and Bingo Route recommendations;
• improve fraud, abuse, and safety detection;
• improve support tools, such as summarizing and routing support requests;
• improve App Health diagnostics and error detection; and
• test and improve the quality and accuracy of features that use AI.

What we never use to train our models. We exclude:

• Anything a Business Subscriber controls. Bingo holds a Business Subscriber’s client, staff, scheduling, and workspace records as that Business’s service provider, and the Data Processing Addendum does not permit Bingo to use those records for its own purposes, including training. We use business-controlled data only to provide the Platform to that Business.
• Home access information, such as lockbox codes, alarm codes, and entry instructions.
• Payment details, including card and bank account information and processor tokens.
• Government identifiers, such as Social Security numbers, taxpayer identification numbers, and driver’s license numbers.
• Background-check reports and the information in them.
• Veterinary and medical details, including Pet medical records, medications, and health information you volunteer about yourself.

How we do it. Before information is used for training, we remove direct identifiers where practical and use the smallest amount of information that serves the purpose. We do not train models to identify individual people, and we do not design our models to reproduce your content to other Users. Training never changes the rule above: AI alone never makes a final safety, deactivation, medical, or legal decision.

Connecticut residents. Connecticut law requires us to tell you when personal data is used to train large language models. Bingo may use personal data, within the limits described in this Section 4.3.1, to train and improve large language models that Bingo develops or fine-tunes for the purposes listed above.

Your choices. You may ask us not to use your personal information to train Bingo’s models. Use the form at https://bingopetcare.app/privacy-request or email privacy@bingopetcare.app. Opting out does not affect your account, your bookings, or your access to the Platform, and we will still use AI to operate the Platform for you as described in the rest of this Section 4.3.

4.4 Aggregated and de-identified data

We may create aggregated or de-identified information for analytics, benchmarking, product development, safety research, capacity planning, and improving the Platform. We will not use it to identify, or in a way that reasonably permits identification of, any business, Client, Provider, employee, household, Pet owner, or service location, including through small samples. We maintain de-identified data in de-identified form, do not attempt to re-identify it, and require anyone we share it with to do the same.

5. Location and GPS

GPS location is sensitive, so we handle it with specific rules.

5.1 When GPS runs

• Only during an active service. GPS starts when a Provider clocks in or starts a GPS-supported service, and stops when the Provider clocks out or completes the service.
• A visible indicator shows the Provider whenever location tracking is active.
• No tracking otherwise. We do not track a Provider’s location because they are logged in, available, scheduled, or between Bookings.
• Consent. Providers give separate permission for location tracking, in addition to accepting our Terms, and through their device’s location settings. A Provider can turn off device location, but some services (such as walks and transportation) may not be available without it.

5.2 How it works for each service

5.3 Who sees location data

• The Client for that Booking, for their Booking only.

• Authorized Bingo safety and support personnel, for safety, incident, dispute, and support purposes.

• For Bookings performed by a Business Subscriber, the Business’s authorized personnel may see location and timekeeping records for that Business’s own staff, on that Business’s own Bookings, as the Business’s workspace permissions allow. A Business never sees location data for another Business’s staff, for Bingo Sitters it has not booked, or for Bookings it did not arrange.

• Insurers, investigators, and authorities only as described in Section 6.4 (for example, for an insurance claim, a legal requirement, or an emergency).

Other Clients, other Providers, and marketplace browsers never see a Provider’s live location.

5.4 What we never do with location data

We never sell precise location data and never use it for advertising. It is never sent to advertising platforms or used to build advertising audiences.

5.5 How long we keep it

We keep location data in two tiers, because the detailed route and the fact that a visit happened serve different purposes and do not need the same lifespan.

After 90 days, the detailed breadcrumbs are deleted or permanently de-identified, and the verification record remains. This keeps the proof that care was delivered without keeping seven years of precise movement tracks.

Holds override both tiers. When an incident, complaint, insurance claim, payment dispute, legal proceeding, safety investigation, or preservation request involves a Booking, the related location data — including the detailed route — is placed on hold automatically before the 90 days run out, and kept until the matter and any retention obligations end. Records cannot be altered by the Client, Provider, or Business after the service is completed.

6. How we share information

We share personal information only as described here.

6.1 With other Users, only as needed

• Before a Request is accepted (marketplace). Providers who might take the work see only what they need to decide: the service type, dates and times, general area (not the exact address), approximate distance, Pet species, number of Pets, and general care or behavior flags. They do not see the exact address, map coordinates, entry instructions, lockbox or alarm codes, contact details, or private medical details.
• After secure acceptance. The assigned, confirmed Appointment Team receives the information needed to provide safe care: the exact service address, Pet care and medical instructions, veterinary details, and monitoring disclosures.
• Home access information is released only to assigned, confirmed Providers during the access window, which runs from shortly before the first appointment until shortly after the last (or longer for recurring care the Client authorizes). It never appears in marketplace previews, messages, emails, or report cards. Trainees and co-sitters see it only if formally assigned. Every view is logged, and access is revoked on cancellation or reassignment.
• Emergency contacts are visible only to the assigned Provider during an active Booking.
• Masked contact details. Clients and Providers communicate through in-app messaging and masked calling. We do not display real phone numbers or email addresses just because a Booking exists. We may disclose contact information when the law requires it or when expressly authorized in a documented emergency.
• Public profile and reviews. Provider profiles (such as name or business name, photo, services, rates, general service area, qualifications, and reviews) are visible to Clients. Client reviews and Provider responses are public. Private feedback from Providers is visible only to authorized Bingo personnel and Providers with a legitimate need.
• Shared Pets. Linked Families see the shared Pet profile but not each other’s household details, locations, payment methods, or Bookings, unless a Family chooses to share them.
• Veterinarian Users see only what an owner chooses to share (Section 16).
• Provider social posts. A Provider may post photos of a Client’s Pet on social media only if the Client gives separate, optional permission, which the Client can limit or withdraw.

6.2 With Business Subscribers

• If you are a client of a Business Subscriber, the Business sees the information in its workspace, including Bookings with that Business and information you share with it.
• If a Business offers to send your Request to the Bingo marketplace, it does so only with your approval.
• A Business does not get access to your Bookings with other Businesses or Bingo Sitters, your payment methods, your home access information outside its own Bookings, or other private parts of your personal Bingo account.
• If you are Business Personnel, your Business sees the workspace records described in Section 2.3.
• When a Business leaves Bingo, it may export its business-controlled records. Access credentials, payment details, and records unrelated to the Business are never included in that export.

6.3 With service providers

We use vendors to operate the Platform. They may use personal information only to provide services to Bingo, under written contracts that limit their use, require appropriate security, and prohibit selling the information. A current list of our vendors is at https://bingopetcare.app/subprocessors. That page names at least:

• Base44 — the platform our application runs on, including hosting, databases, storage, and backups. Base44 uses its own vendors, and the subprocessors page links to Base44’s published subprocessor directory rather than copying it, so you always see Base44’s current list.
• PayCosmos — payment processing.
• Checkr — background checks on Bingo Sitters.
• Our text-message provider — sending and delivering SMS.
• Our email provider — sending and delivering email.
• Google — Sign in with Google (authentication, Section 2.5), plus analytics and advertising tools.
• Meta — advertising tools.
• Pet Sitters Associates — administrator of the insurance program available to Bingo Sitters.

We update that page when we add or change a vendor that handles personal information.

6.4 For legal, safety, and business reasons

• Legal reasons. To comply with law, subpoenas, court orders, or other valid legal process; to respond to lawful requests from government authorities; and to establish, exercise, or defend legal claims.
• Safety and emergencies. To protect the life, health, or safety of a person or animal, we may share information with veterinarians and emergency veterinary facilities, a Pet’s emergency contacts, and, where appropriate, animal control, emergency services, or law enforcement. For a Shared Pet, we follow the authority rules in our Terms of Service and record who authorized care. Bingo does not process veterinary payments. The clinic bills the Pet’s owner directly, and the owner is responsible for the bill, so we do not send your payment details to a veterinary practice and we do not keep a record of what you paid a clinic. What we do keep is the authorization record: who authorized care, when, the spending limit, the clinic contacted, and the attempts made to reach you.
• Insurance and claims. With the insurance program administrator and insurers when a claim or incident is reported.
• Enforcing our terms. To investigate and act on violations of our Terms of Service or other agreements, and to prevent fraud.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business. The recipient must honor this Privacy Policy for the information it receives, and we will give notice as the law requires.
• With your consent or at your direction, for example when you connect a third-party service or ask us to share records.

7. Advertising, analytics, and cookies

7.1 What we use

We use:

• Google Analytics and other analytics tools, to understand traffic and how people use the Platform;
• Google and Meta advertising tools (such as pixels, tags, and SDKs), to measure our ads and to show Bingo ads to people who may be interested;
• app-store analytics, product analytics, and error monitoring; and
• session replay tools in some areas, configured to mask passwords, payment fields, messages, addresses, access codes, and medical details.

Nothing but strictly necessary technology runs until you accept it. Analytics and advertising technologies, including Google and Meta tags, are off by default and do not load at all until you accept them in our consent banner. We apply this the same way everywhere in the United States, no matter which state you live in. Hiding a banner is not the same as turning tracking off, so we do not do that. Where Google’s tools are used, we run them in Google Consent Mode, so Google is told your choice and the tags stay off until you say yes.

Analytics tools run on our public website, in our apps, and in logged-in areas of the Platform, and in logged-in areas they are configured not to capture form contents or sensitive information.

Advertising pixels are much more limited. They fire on only two events:

• “Account created”, and
• “First booking completed.”

They run only on our public marketing site and on one neutral confirmation page, and they never run inside the signed-in app. This is deliberate: page addresses inside the app can contain Client, Pet, or Booking identifiers, and we do not want those reaching an advertising platform. The two events carry no Pet health information, no price or payment information, no address, and no Client details — only the fact that the event happened.

7.2 What advertising and analytics tools never receive

We do not send any of the following to advertising platforms:

• private messages;
• home access information, such as lockbox codes, alarm codes, or entry instructions;
• full addresses or service locations;
• payment details;
• Social Security numbers or other government ID numbers;
• veterinary records or Pet medical information;
• background-check information;
• GPS or other precise location data;
• client lists or pet-care records; or
• any other sensitive information described in Section 8, including information about minors.

We also do not build advertising audiences from sensitive pet-care, safety, or medical information.

7.3 Do we “sell” or “share” personal information?

We do not sell personal information for money.

However, some state privacy laws define “sale,” “sharing,” and “targeted advertising” broadly. When Google’s or Meta’s advertising tools collect cookie or device identifiers and browsing activity on our website or apps, and those companies may use that information for their own purposes or to target ads across other sites and apps, that activity may count as:

• “selling” or “sharing” personal information for cross-context behavioral advertising under California law; and
• “targeted advertising” or a “sale” under the laws of other states.

The categories involved are limited to online identifiers (such as cookie IDs, device IDs, and IP addresses), internet and app activity on our Platform, and limited conversion events. See the table in Section 12.2.

We do not knowingly sell or share the personal information of anyone under 16.

7.4 Your choices: “Your Privacy Choices” and GPC

• “Your Privacy Choices.” Use the “Your Privacy Choices” link in our website footer and app settings menu to opt out of the sale or sharing of your personal information and of targeted advertising, and to limit the use of sensitive information. You do not need an account to opt out. If you are logged in, we apply your choice to your account on all devices where you log in.
• Cookie banner. Our consent banner separates strictly necessary, analytics, and advertising technologies. Analytics and advertising are off until you accept them, everywhere in the US. You can reject non-essential tracking and change your choices at any time through the banner settings or “Your Privacy Choices.” We keep your consent choice for 12 months, then ask you again.
• Global Privacy Control (GPC). If your browser or device sends a GPC signal, we treat it as a valid request to opt out of sale, sharing, and targeted advertising for that browser or device, and for your account if you are logged in. We honor GPC for all US users, not only where the law requires it. When we detect and apply a GPC signal, we show a visible confirmation, such as “Opt-Out Request Honored” in the privacy settings or footer. A cookie banner will not override your GPC signal.
• Do Not Track. Browsers’ older “Do Not Track” setting has no common standard, so we do not respond to it, except that we honor GPC as described above.
• Mobile devices. You can also limit ad tracking through your device settings (for example, “Allow Apps to Request to Track” on iOS or “Delete advertising ID” on Android).
• Opting out of ad-platform tracking directly. Google and Meta offer their own ad settings. Industry opt-outs are also available through the Digital Advertising Alliance and the Network Advertising Initiative.

Opting out does not stop all advertising; you may still see Bingo ads that are not based on your activity.

For details about the specific technologies we use, see our Cookie & Tracking Notice at https://bingopetcare.app/cookies.

8. Sensitive information

Some information needs extra protection. We treat the following as sensitive:

We never sell sensitive information and never use it for advertising or to infer characteristics about you. Home access information, payment details, government identifiers, background-check reports, and veterinary and medical details are also never used to train Bingo’s AI models (Section 4.3.1). We collect sensitive information only where it is necessary for the service you request, for safety, or for legal compliance. Where state law requires opt-in consent before we process sensitive data, we ask for it first. You can withdraw consent at any time, though some services (such as GPS-supported walks, payouts that require tax information, or marketplace access that requires a background check) may then become unavailable.

9. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy, including legal, tax, accounting, insurance, safety, and dispute needs. The table below sets our retention periods by category. When a period ends, we delete the information or de-identify it.

Why we may keep information longer. We may keep specific records longer when they are reasonably needed for tax, accounting, payment, fraud prevention, insurance, safety, a dispute, a contract, or a legal obligation. Retained records are restricted and deleted when the obligation ends. Deleting your account does not delete records we must keep for these reasons, and it does not delete a Booking record that another party (such as the other Client or Provider, or a Business) also relies on; in that case we remove or de-identify your personal details where we can.

Legal and incident holds. When an incident, complaint, insurance claim, payment dispute, legal proceeding, safety investigation, or preservation request arises, we preserve the related records until the matter and all related retention obligations end, even if the normal period has passed.

De-identification instead of deletion. In some cases, we de-identify information instead of deleting it, so that it can no longer reasonably be linked to you. We may keep and use de-identified information as described in Section 4.4.

Backups. Deleted information may remain in secure backups for a limited period, until those backups are overwritten on their normal cycle. Backups are isolated and are not used for ordinary purposes.

Business Subscribers. Before business-controlled messages are deleted after a Business leaves, we notify the Business.

10. How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, appropriate to its sensitivity. They include:

• encryption in transit and at rest. Your information is encrypted both while it travels to and from the Platform and while it is stored, using industry-standard encryption provided by the infrastructure we host on. To be plain about what that does and does not mean: your information is not end-to-end encrypted, and the platform operator keeps administrative access to the systems so that it can provide support, fix problems, and maintain the service. Access is restricted to the people who need it and is logged.
• encryption of home access information (lockbox codes, alarm codes, and entry instructions), with release only to assigned Providers during the access window;
• passwords stored as secure hashes. Two-factor sign-in is not available at this time. If we add it, we will update this policy.
• role-based access controls, so that each business’s records stay separate and each person sees only what their role needs;
• audit logs of important actions, including who viewed home access information and who changed Pet, Booking, price, and account records;
• restricted, logged access to background-check results, location data, home access information, and tax and payout records;
• vendor security requirements in our contracts; and
• employee and contractor confidentiality obligations and training.

No system is completely secure. We cannot guarantee the security of information sent to or stored on the Platform. You help protect your account by using a strong, unique password, keeping your login private, and telling us right away at privacy@bingopetcare.app if you think your account or someone’s access information has been compromised. If a lockbox or alarm code may have been exposed, change it right away.

If a data breach affects your personal information, we will notify you and regulators as the law requires.

11. Your privacy rights

11.1 One process for all US users

Different states give different privacy rights. To keep things simple, we offer the rights below to all US users, wherever you live, through a single process. Some rights have legal exceptions, and the specific rights, limits, and deadlines that apply to you depend on the law of your state. Where your state gives you a stronger right, we follow it.

11.2 Your rights

You may ask us to:

• Know what personal information we collect about you, where it comes from, why we use it, and the categories of third parties we disclose it to.
• Access a copy of the specific personal information we hold about you.
• Correct inaccurate personal information. You can correct most account information yourself in your settings.
• Delete personal information we collected from or about you, subject to legal exceptions (such as payment, tax, safety, insurance, and dispute records).
• Port your information: receive it in a portable, readily usable format.
• Opt out of the sale or sharing of your personal information and of targeted advertising (Section 7.4).
• Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. The Bingo Route and fraud and safety tools involve human review for such decisions (Sections 4.2 and 4.3). You may also ask for human review of a Bingo Route decision at any time.
• Limit the use of sensitive information to what is necessary to provide the services you request (Sections 8 and 12.4).
• Opt out of the use of your personal information to train Bingo’s own AI models (Section 4.3.1). We offer this to everyone, whether or not your state requires it.
• Get a list of third parties. Where the law provides it (for example, in Connecticut, Oregon, and Minnesota), you may ask for a list of the specific third parties, or categories of third parties, to which we have disclosed your personal information.
• Question a profiling result. Where the law provides it (for example, in Minnesota), you may ask why a profiling decision was made, review the data used, and have inaccurate data corrected and the decision reconsidered.
• Appeal a decision about your request (Section 11.8).

11.3 How to submit a request

You can submit a request by:

• Web form: https://bingopetcare.app/privacy-request
• Email: privacy@bingopetcare.app
• Mail: Bingo! LLC, 315 E Linden St, Moorestown, NJ 08057

Opt-outs of sale, sharing, and targeted advertising can also be made through “Your Privacy Choices” or by turning on GPC. These do not require identity verification.

Bingo does not operate a support telephone line. All privacy requests come in through the form, by email, or by mail.

11.4 Verification

To protect your information, we verify requests to know, access, correct, delete, or port information before we act on them. We will usually ask you to log in to your account or confirm information we already have, such as your email and phone number. For requests involving sensitive information, we may ask for more. We use the information you provide for verification only to verify your request. If we cannot verify you, we will tell you and explain why.

11.5 Authorized agents

You may use an authorized agent to make a request for you. We may ask the agent for signed written permission from you, or a valid power of attorney, and may ask you to verify your identity directly with us or confirm that you gave the agent permission. A parent or legal guardian may make requests for a minor Household Member listed on their Family profile.

11.6 Response times

We will confirm receipt of a request to know, access, correct, or delete within 10 business days, and respond within 45 days. If we need more time, we may extend once by up to 45 more days, and we will tell you why within the first 45 days. We act on opt-out requests as soon as feasibly possible and within the period the law requires (no later than 15 business days). We do not charge for requests, unless they are clearly unfounded, excessive, or repetitive, where the law allows us to charge a reasonable fee or decline.

11.7 Requests about Business Subscriber records

If your request concerns records a Business Subscriber controls (Section 1.2), we will tell you and, where appropriate, forward it to the Business or help the Business respond. Your request about your own Bingo account will still be handled by Bingo.

11.8 Appeals

If we deny your request in whole or in part, you may appeal. Reply to our decision, use the form at https://bingopetcare.app/privacy-request, or email privacy@bingopetcare.app with “Privacy Appeal” in the subject line, within 30 days of our decision. A person who was not involved in the original decision will review your appeal. We will respond in writing within the period the law of your state requires (generally 45 or 60 days), explain our decision, and tell you about any action taken or not taken.

Appeals about your account — for example, a deactivation or a Bingo Route review — are handled separately, through the appeal form in the app.

If we deny your appeal, you may contact your state attorney general. Where the law requires it, our response will include a way to contact your state attorney general to submit a complaint. Complaint pages for several of those states:

11.9 No discrimination or retaliation

We will not deny you service, charge you a different price, give you a different level of quality, or otherwise discriminate or retaliate against you for exercising your privacy rights. Some features may not work without certain information; for example, we cannot pay a Bingo Sitter without tax information or show a Client a walk route if location is off. That is a result of the feature’s needs, not a penalty.

12. California privacy notice

This section adds information required by the California Consumer Privacy Act, as amended (the “CCPA”), for California residents. It applies to Clients, Household Members, Bingo Sitters, Business Personnel (for information Bingo controls), Veterinarian Users, and visitors.

12.1 Notice at collection

At or before the point of collection, we tell you the categories of personal information (including sensitive personal information) we collect, why, whether it is sold or shared, and how long we keep it. This Section 12 and Sections 2 through 9 are our notice at collection. Our in-app and web collection screens link here. You can opt out of sale and sharing at “Your Privacy Choices.”

12.2 Categories of personal information (past 12 months)

We also collect Pet care information and home access information, which we protect as described in Sections 2 and 8.

12.3 Business and commercial purposes

We use and disclose personal information for the purposes in Section 4, including the business purposes the CCPA recognizes: performing services, security and integrity, debugging, short-term transient use, auditing, quality and safety, internal research, and advertising and marketing services.

12.4 Your right to limit use of sensitive personal information

We use sensitive personal information only for purposes the CCPA permits without offering a right to limit, such as providing the services you request, security, fraud prevention, safety, and legal compliance. We do not use it to infer characteristics about you. Even so, you may submit a request to limit through “Your Privacy Choices” or privacy@bingopetcare.app, and we will confirm how we are limiting use. Limiting use may make some services unavailable (for example, GPS-supported walks or transportation).

12.5 Notice of financial incentive

We do not currently offer financial incentives or price or service differences in exchange for personal information. If we introduce a referral program, discount for joining a mailing list, or similar program, we will provide a notice of financial incentive before you join.

12.6 Shine the Light

California Civil Code § 1798.83 lets California residents ask for information about personal information disclosed to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes. To ask about this, email privacy@bingopetcare.app with “Shine the Light” in the subject line.

12.7 Minors under 16

We do not knowingly sell or share the personal information of consumers under 16. The only information we hold about people under 18 is Household Member contact information a parent or guardian provides (Section 14). Under the CCPA, personal information of consumers under 16 is sensitive personal information, and we treat it that way.

12.8 Pre-use notice: automated decision-making and the Bingo Route (effective January 1, 2027)

The Bingo Route uses computer processing to suggest and route Requests to eligible Providers, which can affect which marketplace work a Bingo Sitter is offered.

• Purpose. To match Requests with eligible, available, and qualified Providers quickly and safely, and to respect Client preferences and exclusions.
• How it works. The Bingo Route considers the factors listed in Section 4.2, such as service area, distance, availability, qualifications, Pet needs, insurance and document status, rates, Client preferences and exclusions, and response history. It produces suggested matches and a routing order. Declining a Request is never counted against a Bingo Sitter.
• Human review. A person who understands the Bingo Route and has authority to change its result reviews decisions that deny or restrict a Provider’s access to marketplace work, and any decision a Client or Provider asks us to review.
• Your rights. You may (a) ask how the Bingo Route reached an outcome that affected you, including the main factors specific to you and how the outcome will be used; (b) appeal the outcome to a human reviewer; and (c) where the law requires, opt out of automated decision-making and use an alternative process. Submit requests through the appeal form in the app, https://bingopetcare.app/privacy-request, or privacy@bingopetcare.app.
• What we will not disclose. We will not disclose source code, scoring weights, thresholds, anti-fraud or security rules, or other Users’ information.
• No retaliation. We will not retaliate against you for using these rights.

12.9 Contact for California residents

California residents may use the methods in Section 11.3. You may also designate an authorized agent (Section 11.5).

13. Other state privacy rights

13.1 States with comprehensive privacy laws

Residents of the states below have rights under their state’s comprehensive privacy law. As Section 11 explains, we offer these rights to all US users through one process, and apply each state’s specific rules, exceptions, and deadlines as that state’s law provides.

We honor GPC in every state, including those that do not require it.

Sensitive data and location sale bans. Several states prohibit the sale of precise geolocation or sensitive data (for example, Maryland, Oregon, Virginia, Connecticut, and New Jersey). Bingo does not sell precise geolocation or sensitive data in any state.

Data minimization. Consistent with laws such as Maryland’s, Connecticut’s, and Oregon’s, we limit collection to what is reasonably necessary and proportionate to the purposes we disclose, and collect sensitive data only where necessary for the service you request.

13.2 Nevada

Nevada residents may ask us not to sell their covered information, as Nevada law defines “sale” (generally, an exchange for money). We do not sell covered information under that definition, but you may still submit a request to privacy@bingopetcare.app with “Nevada Opt-Out” in the subject line, and we will record it.

13.3 Other states

If your state passes a privacy law after the date of this policy, we will apply it as that law provides. If you have questions about your rights in your state, contact privacy@bingopetcare.app.

14. Children

The Platform is not directed to anyone under 18, and no one under 18 (or the age of majority where they live, if higher) may create an account. We do not knowingly collect personal information directly from children. The one exception is information a parent or legal guardian chooses to give us about a minor Household Member or emergency contact, as described in Sections 2.2 and 2.3 — that information comes from the adult, not from the child, and the child has no login.

A minor listed as a Household Member contact:

• has no login and cannot use the Platform;
• is listed with only the contact details the parent or guardian provides; and
• is never the subject of advertising, sale, or sharing.

If you believe a child has created an account or given us personal information, contact privacy@bingopetcare.app, and we will delete it as the law requires.

15. Texts, emails, and communication preferences

• Transactional text messages. With your consent, we send texts about account security, Bookings, changes, arrival and completion, payments, emergencies, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also revoke consent by any reasonable method, and we honor it within 10 business days.
• If you are a Client, appointment texts are optional. You choose whether to receive them. If you turn them off, you may miss time-sensitive updates; you will still receive in-app and push notifications if they are enabled.
• If you are a Provider, appointment texts are required during an active Booking. Reliable contact during care is a safety requirement, so accepting a Booking means accepting booking, safety, and emergency texts for that Booking. Those are the only texts we require, and we do not use the requirement to send you anything else. You can still stop all other texts at any time.
• Sign-in codes and password resets that you asked for may be sent at any hour, including outside the quiet hours below, because you requested them in the moment.
• Marketing text messages are sent only with your separate, express written consent — for everyone, Clients and Providers alike. Consenting to transactional texts, or being a Provider on an active Booking, does not mean you consent to marketing texts, and consent to marketing is never a condition of purchase or of getting work.
• Consent records. We keep records of your text-message consent and of any opt-out for 5 years after you opt out, so that we can show what you agreed to and when you withdrew it.
• Quiet hours. We send routine texts only between 8 a.m. and 9 p.m. in your local time (8 a.m. to 8 p.m. in Florida, Oklahoma, and Maryland; 9 a.m. to 8 p.m. for solicitations in Connecticut). Outside those hours, we text only for urgent pet, property, access, safety, or same-day service emergencies. Routine messages wait, and we may use in-app or push notifications instead.
• Reassigned numbers. We check phone numbers against the federal Reassigned Numbers Database to avoid texting someone who has taken over a former number.
• Email. You can unsubscribe from marketing email using the link in any marketing message. We will still send transactional and account emails.
• Push notifications. You can manage push notifications in your device settings and app settings.
• Masked calling and in-app messaging. Calls and messages between Users go through the Platform to protect your phone number. Bingo never records calls directly between Users.
• Support. Bingo support runs by email and in-app messaging. We do not offer telephone support and we do not record any calls.

For more details, see our SMS Terms at https://bingopetcare.app/sms.

16. Veterinarian Users

A Veterinarian User is a licensed veterinarian with a Platform account.

• Owner-shared records only. A Veterinarian User sees only the Pet information and records a Pet’s owner specifically shares, or that is otherwise lawfully authorized. Veterinarian Users do not get automatic access to Client, Family, Pet, Booking, Provider, or Business records.
• The owner controls sharing. An owner can stop sharing at any time. Stopping sharing ends future access but does not recall copies a veterinarian has already made in the practice’s own records, which are governed by the veterinarian’s own obligations and state veterinary records laws.
• No telehealth at launch. Bingo does not provide veterinary telehealth, diagnosis, prescribing, or treatment services. Bingo provides records, communication, and support tools only.
• Veterinarian’s own information. We use a Veterinarian User’s account, practice, and license information to operate the account and verify licensure.
• Emergencies. In a Pet emergency, we or the Provider may share relevant Pet care information with the treating veterinary facility (Section 6.4).

17. Where your information is stored

Bingo operates only in the United States. We store and process personal information in the United States. If you access the Platform from outside the United States, you understand that your information will be handled in the United States under US law.

18. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed, and we keep prior versions.

• Material changes. We will give at least 30 days’ notice by email and in the app before a material change takes effect.
• Changes that need your consent. If we want to use personal information you already gave us in a materially different way than we told you when we collected it, we will ask for your consent where the law requires.
• Faster changes. Changes required for legal, security, fraud-prevention, safety, or payment-processing reasons may take effect sooner, with notice as soon as reasonably practicable.
• Minor changes, such as formatting, clarifications, contact information, or corrections that do not reduce your rights, take effect when posted.

19. How to contact us

If you have questions about this policy or our privacy practices, or want to exercise your rights:

• Privacy requests: the form at https://bingopetcare.app/privacy-request
• Privacy email: privacy@bingopetcare.app
• Security reports: privacy@bingopetcare.app
• Mail: Bingo! LLC, 315 E Linden St, Moorestown, NJ 08057
• General questions and accessibility: hello@bingopetcare.app
• Account and Bingo Route appeals: the appeal form in the app

We do not operate a support telephone line.

If you need this policy in an alternative format because of a disability, contact hello@bingopetcare.app.